Return Eligibility
You can request a return only in the following cases:
- Wrong product received
- Damaged or defective product
- Product not as described on the website
Return Window
Return request must be raised within 7 days from the date of delivery.
Non-Returnable Items
- Products used or damaged by the customer
- Products with opened or missing original packaging
- Personal care & hygiene products
- Sale or clearance items
Refund Process
Once we receive and verify the returned item:
→ Refund will be processed within 5–7 working days
→ Amount will be credited back to your original payment method
Exchange Policy
Exchange is allowed only if the same product & size is available in stock.
How to Initiate a Return
Please contact our support team with:
- Your Order ID
- Clear images of the product & packaging
- Reason for return
For any return or refund related queries,
write to us at support@utsav.com